Doing Business with USS

If you think you might already have a Payment Portal account set up, our team can help. Please email ARS@unitedsiteservices.com or call 1.800.TOILETS and select 3 for billing and payments.

Setting up an account with the USS Payment Portal is quick and easy:

• After your portable restroom is delivered you finalize your order, you will receive an email from noreply@sidetrade.io to help you create and activate your account
• Proceed with the steps listed out in the email to create your account through the Payment Portal and complete the form with your contact and billing details
• Or another user within your organization sets you up as a user on the account which will prompt an email to activate your account

*If you have any questions or concerns while setting up your account, please email ARS@unitedsiteservices.com or call 1.800.TOILETS and select 3 for billing and payments

Yes. To create a new profile:

• Click on the User Administration menu on the left-hand side
• Insert the name, email address and click “Associate new user”
• Then you can select their permissions:
  • The difference between Customer Portal User and Customer Portal Admin is the ability to manage users in the admin profile
• If you are a payer for multiple customer accounts, you will be able to assign each new person to specific customer accounts. If not applicable, this option will not be proposed
• Once you’ve selected the permission details, click on “Create”
• The individuals that you add to your account will receive an email that allows them to activate their login and set a password

The portal will display all invoices issued within the last 30 days. You can filter invoices on the upper right hand of the portal by:

• Document date: This filter allows you to filter for the invoice date, either on a specific day or within a specific time frame
• Document type: filter for all documents, only invoices or only credit notes
• Transaction number: search by invoice number; if you would like to search for invoices starting with a specific number please add an asterisk (ex. INV-31*)
• Status: this filter allows you to filter for invoices in a specific status, for example: open, paid in full, inquiry
• Purchase Order Number: search for an invoice or credit note linked to a specific PO number
• Shipping Address

Yes, effective March 2020 up-front credit card payment is required for the following transactions:

• All one-time orders under $500
• Any recurring orders that are under $500 per invoice

Yes. To pay several invoices at once:

• Select all the invoices by pressing down “Shift” while clicking on each invoice line
• Once you have selected the invoices you would like to pay, right-click and select “Stripe – Pay”
• The payment window will open, showing you an overview of all invoices, you have selected
• The payment window will display “Payment Succeeded” once your payment has been accepted

No, you can only pay the exact remaining amount. Partial or overpayments are not accepted.

Yes. If you have already created an account and stored your credit card details, the platform will retrieve your credit card details during the payment process. For more information, please refer to our Privacy Policy

• Credit card and ACH payments accepted
• Portal will securely store payment information for future payments

Yes! You can pay your USS invoice online here

• (Note: First-time users will need to register before accessing account information and submitting a payment.Learn more about managing your account >here< (link to main https://uss-test.bvbeta.com/about/doing-business-with-uss/ )
• To pay a single invoice, click on the “Pay” button on the invoice you would like to pay. This will prompt the payment window to open

All USS customers will receive invoices by email. Within this email you will be given a link to the Payment Portal login page so you can quickly see all your invoice details and pay online

Hand Sanitizer is billed as a recurring, per-unit charge, per billing cycle aligning with our minimum cost to deliver this vital product in our service offering. Sanitizer will be restocked during your regularly scheduled cleaning service

You can expect rental, service, delivery, setup & removal, hand sanitizer, fuel & inflation surcharge and tax. To learn more about invoice details, please refer to our Explanation of Charges

You can access all your invoices that have been processed via the Transactions menu. The menu allows you to search for transactions via specific criteria

• An inquiry allows USS customers to inquire about various aspects of your invoice, such as pricing, wrong PO, wrong site address, invalid order, missed services, etc.
• A list of inquiry codes is available via dropdown. Customers must add additional information per the mandatory fields
• Once an inquiry is opened, the USS team will be notified, and the appropriate USS team member will reach out to you to address the inquiry